SHIPPING POLICY

We currently ship within New Zealand only.

Processing Time

Each order is carefully packed by hand. Please allow 3–7 business days for your order to be prepared and dispatched.

Delivery

Once your order has been dispatched, delivery within New Zealand usually takes 1–3 business days. Rural or remote deliveries may take a little longer.

You will receive a tracking number once your order has been shipped, so you can follow its journey.

Shipping Cost

Standard New Zealand shipping is calculated at checkout.

Free shipping on orders over $75 NZD.

Please Check Your Address

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or additional costs caused by an incorrect or incomplete address.

Delivery Delays

While we do our best to make sure your order arrives safely and on time, delivery times are controlled by the courier once your parcel has been dispatched. Delays may occasionally occur due to weather, public holidays, rural delivery or other circumstances outside our control.

If your parcel appears to be delayed or has not arrived, please contact us and we will do our best to help.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and products. We will review the issue and work with you to find a suitable solution.